09.00 Chairman’s Welcome To Day Two

09.05 Exclusive Insight From The Other Side Of The Fence!: County Council Perspective: Enabling Continuous Improvement In Your Local Partnerships

Working with partner organisations to make our communities safer has become even more important with the increasing pressures on public spending. If continuous improvement through partnership working is going to take place, especially in some of our most challenging communities, then understanding how local authorities operate alongside the police force is essential. In this first for the Annual conference, Darryl will join us to share how Staffordshire County Council and nationally recognised high performing force Staffordshire Police have also joined with Staffordshire Fire & Rescue to create a multiagency team with joint responsibility for all Staffordshire areas. Key elements of the presentation will include:

• Overcoming the challenges of joint public sector spending
• Enabling a partnership to be successful in a multi-tiered area
• Embracing and linking CAA, LAA and the Police
• Future developments and continued areas for partnership improvement Darryl will also leave time for questions at the end so that you have a chance to ask the questions you might feel reluctant to ask your own County Council counterpart.

Darryl Eyers
Head of Policy and Performance, Communities Directorate & Chief Executive's Office
Staffordshire County Council

09.50 How Can Partnerships Deliver Improved Citizen Focused Services As Resources Get Tighter?

Citizen focused service delivery can only be achieved if agencies work together in a meaningful way. It’s not about what we do in isolation it’s about the greater impact we have as partnerships coming together around community issues. The key factors are about community engagement, leadership, partner relationships and resources.

• Citizen focus as an expression of the relationship between agencies including the voluntary and business sector
• Is business done in a way which consistently reflects the shared understanding of the local issues and public safety?
• Is this reflected in the way in which the delivery chain is set up?
• What does resource management look like in this situation?
• Are improved outcomes likely to be achieved?

Chief Inspector Paul Unsworth
Neighbourhood Policing Manager
Durham Constabulary

10.55 The Best Partnerships Understand The Contributions Made By Their Partners And Work Together Well To Deliver Their Shared Objectives

In this brand new addition to the annual conference, you will have a chance to take on the role of your partnership counterparts. This will give you a unique insight into their experience of your partnership and in turn will help you to refine your partnership relationship when you return to your force. The session will start with a 10 minute presentation on CAA and then you will embark upon the interactive challenge. You will be tasked with playing the role of a community safety partnership rep for a sector other than police forces. You will be assigned into one of the following sectors:

• Health
• Voluntary sector rep for older people
• Police authority
• District council
• County council
• Fire and rescue
• Environment Agency
• Prominent business leader / retailer

You will be provided with:

• An insight into your hypothetical place, e.g. a thriving night time economy, urban well heeled communities on edge of town with high deprivation community within walking distance of town centre
• A headline, e.g. safer / stronger communities theme or LAA strategic priority

Each sector area will then discuss, work out and feed back to the wider group:

• Which key partners do you need to work with?
• Who needs to lead?
• What information will you need to share?
• Which partner can make the biggest contribution to the successful delivery of the priority?

11.55 The Single Confidence Measure Improves Police Service Delivery – Or Does It?

We will:

• Examine why policing disregarded the citizen but has now turned a corner and is putting public service back at the heart of policing.
• Explore the fact that low confidence in the police service is a statistically induced myth.

Chief Constable Julie Spence
Cambridgeshire Police

13.45 Using Problem Solving Techniques To Develop Consistent Practices For Reviewing And Consolidating Incident Management To Ultimately Reduce Overall Crime

BEFORE

The issue of violence on the Isle of Wight was highlighted at a force level in August 2007 when the year to date figures for violent crime were +24.3% over target, compared with a force average of +8.1%. The Isle of Wight was also 15th of 15 in the family of most similar OCUs.

The OCU had the highest rate of harassment crimes in the force, and in August 2007, was 10% higher than every other OCU as a percentage of all violent crime. The force also had one of the highest levels of Harassment within the country, ranked 35 out of 43.

In June, July and August Violence Against the Person went up two years running (2006 and 2007).

An analytical product was requested and based on the results a training programme for all officers was produced. The associated results graph (please see online for a copy of this graph) clearly shows that Violence Against the Person (VAP) was reduced and achieved the aim of eliminating the spikes of higher than usual crime during June, July and August, a total reduction of 31.1% (314 crimes) for the three months.

AFTER

The same procedure operated in the following year and the results were clear to see:

• All Crime down 11.38% (a two year total of 22.13%) 759 less victims
• Violence against the Person down 6.25% (a two year total of 26.18%) 364 less victims
• Criminal Damage down 19.58% (a two year total of 33.01%) 265 less victims
• Harassment is down to single % points of all violence
• Every crime type was down except Drugs (Nationally recognised Positive Action at Festival)

The presentation from Hampshire (Isle of Wight OCU) will detail how this was achieved. By addressing a real problem with an analytical product and then a problem solving solution, the Isle of Wight were able to use the data available to them properly – they were making decisions based on facts. Both front line and reporting officers were trained to adopt an operational template X that encouraged consistent practice across the OCU to review and consolidate incident management. Overall the OCU enjoyed a better review process and as such, enhanced conflict management.

14.30 The Policing White Paper And Value For Money

Following the release of the December 2009 White Paper, this session will provide an up to date insight into thinking on value for money in the police service. To make sure this session is timely and up to date, specific content will be released in January 2010, please check online at: www.performanceforpolice.com

Andrew Wren
Head of Police Productivity Unit
Home Office

15.45 Using Business Intelligence To Drive Decision Making By Enabling Rapid Performance Reporting

Over the last 12 months, Wiltshire Police have executed a data reporting programme that has enabled rapid reporting of their performance levels. As this progresses, Mike will guide us through his experience as the leader of this project and will specifically focus on how rapid access to data has helped the force to make smarter decisions quicker. The bulk of the development is still to come, but so far Wiltshire have seen the potential for significant efficiency saving which, if fully realised, will amount to £500K and are currently in the process of including this within a programme of work to realise cashable savings.

As an additional note, Mike will also discuss the challenges surrounding KPI setting that Wiltshire are still working improving to further develop their reporting system.

“Timely and accurate use of organisational data is essential in effectively both identifying improvement opportunities and monitoring progress. Our solution has presented opportunities to realise cashable savings in addition to effectively monitoring and identifying performance improvement possibilities.”

Mike White
Inspector Corporate Development
Wiltshire Police

16.30 Chairman’s Close And End Of Conference