09.00 Chairman’s Welcome And Introduction

09.15 - 11.40 Extended Opening Session: The New Face Of Performance Management: Bringing Coherent Strategy To The Front Lines Of Police Communities

In this linked triple session you will receive a brief presentation from each of our three speakers before they move into a more interactive and conversational style discussion to explore the future implications of performance management in the new world.

09.15 #1: T/ACC Dave Hudson, Capability Support Manager James Bottomley, Performance Manager

Following the establishment of the Green Paper and the Single Confidence Target, how has police performance evolved? What does the new face of performance management look like and how is it being measured?

Hear what people have said about Assistant Chief Constable Hooper when he has presented at the Annual conference in the past:
“Very helpful & crisp overview of green paper.”
“What a breath of fresh air!”
“Brought NPIA to life.”

09.35 #2: Amobi Modu, Head Of Police And Crime Performance Unit, Home Office Single Confidence Target: Implications For Performance Management, Measurement And Direction

With now one core target for policing to increase public confidence by 15 percentage points, what are the dominant effects and challenges that this brings to performance programmes within police forces? More importantly, what does this mean for you?

09.55 #3: Gus Jaspert, Head Of Public Confidence, Home Office Understanding The Public’s Perspective On Policing So That You Are Best Positioned To Raise Your Confidence Figure And Overall Public Perception

Public confidence in policing has become an important issue in the UK, and this has become a particular focus within the context of neighbourhood policing. However, most researchers and practitioners alike will appreciate that the issues around increasing confidence and improving public opinion are rather complex.

10.45 The Single Confidence Target Triple Discussion Exchange

Led by Assistant Chief Constable Hooper, our three morning speakers will come together for an information sharing session on how you should truly be linking Performance Management with the Single Confidence Target. Questions will be welcomed and expected from you as an attendee as this is your opportunity to gather guidance from the NPIA and that much needed information from the Home Office to help you get to the next level. Anticipated topics for discussion include:

• Policy and policing: where doctrine meets reality
• Increasing public understanding of policing performance
• Performance metrics by objective instead of crime type
• Leveraging the advantages of successful partnering strategies
• Reassessing the fundamentals of the Green Paper and the targeted next phase of police reform
• Relating current performance target to today's economy and environment
• Understanding the ways in which the relationship between central government and the forces may change and evolve
• Challenges of implementing new Public Service Agreements (PSAs)
• How do people experience local policing and how these experiences impact on people’s perceptions of crime, their neighbourhood and the police?
• What are the key enablers to focus on in increasing confidence?
• How can you make sure that performance is intelligence lead?

11.40 Recognising The Challenges Of Spreading Confidence Performance Across Your Force And Right Through Your Partnerships

Dorset Police have consistently achieved commendable public confidence in the force, but, the public’s view of the force and myriad of partners working together is less positive. As such Simon will address both how Dorset are striving to secure further confidence in the force through the implementation of people focused plans and further Home Office funded academic work focussing on victims of crime and anti-social behaviour, as well how they are trying to identify areas for radical improvement within their partnerships.

Simon Merry
Head of Corporate Development
Dorset Police

Feedback from last time Simon spoke at the Annual conference:
“Very exciting stuff!”
“Good presentation of a gritty subject.”

13.40 Embracing Performance Management Under The Testing Circumstances Of Rapid Expansion And Development Of Your Force’s Catchment Area

In this truly visionary addition to the conference programme, the team from Abu Dhabi Police will share with you how they have embraced performance into their policing development plans. This session will provide an eye opening insight into how different the development of Strategic Planning and Performance Management can be in an organisation with few restraints on available resources. Despite the different geography and culture, increasing community confidence in police and public safety is one of the top two priorities of the 2008-2010 strategy plans at Abu Dhabi police and after hearing some of their successful practices you will no doubt be left considering how you may be able to influence or even change protocols in your own forces to embrace new ways of working. Highlights of the session will include:

• Enabling rapid evolution of a high performing force in a country that itself is undergoing rapid expansion and development (23% Increase in population in 2009)
• Building a new capital city
• Drawing on the benefits of having a Police force with only 54 years history and counteracting the challenges

14.20 Arrested Development. Unlocking Change In The Police Service

With public spending set to be cut in the years ahead, the question of police reform is once again high on the political agenda. In a new report Arrested Development: Unlocking change in the police service, the Institute for Public Policy Research (ippr) argues that there is a strong case for widespread changes to the way the police work: how they are paid, managed, trained and recruited. It also argues for much greater integration of policing systems and processes across the country, for much greater focus by the police on the needs of the citizen and for a transformation of the organisational culture of policing, which remains too risk averse and process driven.

The report argues that none of these reforms can be progressed unless we tackle a wider set of problems that are caused by the way the police service is governed, organised and held to account. It makes the case for strengthening the role of local government in holding the police service to account and for more coherent national leadership through the formation of a National Policing Agency.

Rick will present these report findings and then welcome your questions on some of the controversial findings.

Rick Muir
Senior Research Fellow
IPPR

15.30 Special Extended Session

The QUEST Continues: How Operation QUEST is substantially improving performance in UK forces and enabling continuous improvement Through the systematic reform of processes Operation Quest is changing the way the Service does business. How we embed it in the service and can it be used to deliver in the current economic climate are two of the challenges we are currently facing. This session will seek to explore these matters and more:

• Building the right skills, environment and culture for successful performance improvement
• The rollout: forces who've benefited by QUEST so far
• Significant results to date: some specific examples of savings from participating forces

Robin Merrett
Assistant Chief Constable - Neighbourhood Policing
Sussex Police

16.50 Chairman’s Summary

17.00 -18.30 Optional Evening Drinks Reception

Enjoy a drink and canapés as you spend some time really getting to know your peers and swapping contact details to keep in touch after the conference. If you would like to attend don’t forget to register for the drinks reception when you sign up.